Subscription Cancellation Policy

1. Cancellation process

OpStack Pro users can cancel their subscription at any time without penalties or additional charges, following a simple and transparent process.

1.1 How to cancel

To cancel your subscription:

1. Sign in to your OpStack Pro account
2. Go to Settings → Subscription
3. Click "Cancel subscription"
4. Confirm your decision
5. You will receive a confirmation email with a cancellation reference code

You can also request cancellation by emailing contact@opstack.pro. We will process your request within 24 business hours.

2. Effects of cancellation

2.1 Service access

When you cancel a paid subscription:

• Access continues until the end of the paid period: You can keep using all Pro plan features until the current billing cycle ends
• After the period: Your account will automatically switch to the Free plan with its corresponding limits
• No new charges: Once canceled, no further automatic payments will be processed

2.2 Data and content

Your data remains safe after cancellation:

• Conversations: History is retained according to Free plan limits
• Documents: If you exceed the Free plan limit (5 documents), you must delete documents or upgrade again to Pro
• Settings: All organization settings are preserved

3. Refunds

OpStack Pro does not offer refunds on subscription fees. You can cancel at any time and keep full access until the end of your current billing period.

If you believe there was a billing error, contact us at contact@opstack.pro and we will review the issue promptly.

4. Reactivation

You can reactivate your subscription at any time:

• Go to Settings → Subscription
• Select the plan you want
• Complete the payment process
• Access to Pro features is activated immediately

5. Full account closure and data deletion

If you want to fully close your account (not just cancel the subscription), submit a data deletion request:

1. First cancel any active subscription
2. Send the request to contact@opstack.pro
3. Complete identity verification after the request is received
4. Receive deletion confirmation once the process is completed

Important note: Closing the account permanently deletes:

• All conversations
• All uploaded documents
• Settings and preferences
• Profile data

Before final deletion, you may request a prior export of your data. See the complete process in the Data Deletion Policy.

6. Special cases

6.1 Suspension for breach

If your account is suspended for violation of the Terms of Service, no refunds will be issued for the unused period.

6.2 Plan changes

You can switch plans at any time. Billing adjustments are prorated based on the remaining time in the current period.