1. Scope of this policy

This page explains the specific process to request deletion of personal data and/or permanent account closure in OpStack Pro.

Important: canceling a subscription does not automatically delete your account or all personal data. These are different processes.

2. How to request deletion

You can request data deletion by sending an email to contact@opstack.pro with the subject "Data deletion request".

Include the email associated with your account and, if applicable, the organization involved so we can locate the correct records.

3. Identity verification

To protect your privacy, we perform identity verification after receiving the request. Verification may include email confirmation and/or additional reasonable information to validate account ownership.

We do not require login to start the process through this public channel.

4. What data we delete

After verification, we delete or anonymize as applicable:

Account and profile data
Conversation history and messages
Documents and files uploaded to the knowledge base
User settings and preferences
Account-linked operational metadata when no retention duty applies

5. Data we may retain by legal obligation

In some cases we must retain minimum data due to legal, tax, accounting, anti-fraud, security, or claims defense obligations. Where possible, retained data is restricted and stored only for the legally required period.

6. Data export before deletion

Before permanent deletion, you may request a data export. We will share available export options based on the data volume and type.

7. Response timeline

Acknowledgment: within 24 business hours
Estimated completion: within 30 calendar days after identity verification
Exceptional extension: if the case is complex, we will notify you of the reason and updated timeline

8. Providers and infrastructure

OpStack Pro currently runs on Netlify, Supabase, and Google Cloud Run infrastructure. Deletion is coordinated across systems under our control and, where applicable, extended to processors acting on our behalf.

9. Related policies

See our privacy policy and subscription cancellation policy to understand the difference between plan cancellation and data deletion.

Data Deletion Policy